Important: This Privacy Policy applies to the EasyLaundry website and the following EasyLaundry mobile applications:
- EasyLaundry (Customer App)
- EasyLaundry Partner (Store Owner App)
- EasyLaundry Delivery (Delivery Partner App)
1. Website Privacy
The EasyLaundry website is primarily used for information, support, and partner or customer communication.
What information we collect on this website
- Basic technical information your browser may send, such as IP address, browser type, device type, and pages visited, for security, performance, and analytics purposes.
- If you contact us through email, WhatsApp, or phone, we may receive your contact details and message content.
How we use website information
- To respond to support queries and partner onboarding requests.
- To maintain website security and improve website content and performance.
Cookies
- This website does not require cookies to function. If analytics tools are added in the future, cookies may be used for basic traffic measurement.
Third-party links
- We may link to third-party services such as WhatsApp or app stores. Their privacy practices apply on those platforms.
2. EasyLaundry Mobile App Privacy
The EasyLaundry mobile application allows users to schedule laundry pickup, cleaning, and delivery services.
Information we collect in the mobile app
- Account information: When you create or use an account, we may collect your phone number for OTP verification and account access. If you choose to provide it, we may also collect your name and email address.
- Location and address information: We collect delivery addresses and location details provided by users in order to provide pickup and delivery services.
- Order information: We collect and store order-related details such as selected services, pickup schedules, delivery status, and related service information.
- Device and technical information: We may collect limited device and technical information for security, fraud prevention, login and session management, push notifications, app reliability, and troubleshooting.
- Push notifications: We may use services such as Firebase Cloud Messaging (FCM) to send notifications related to order updates, pickup reminders, delivery status, and important service messages.
- Locally stored data: To improve app performance and support temporary offline use, certain information such as profile details and delivery information may be cached on your device.
- Payments: Payments are processed securely through third-party payment providers such as Razorpay. EasyLaundry does not store your full card or banking details on its own servers.
- Support and feedback: If you contact us for support or submit feedback, we may receive and store your contact details and message content in order to respond and improve our services.
How we use mobile app information
- To provide laundry pickup and delivery services.
- To verify user identity and manage account access.
- To process and manage orders.
- To communicate order updates, support responses, and service notifications.
- To improve service quality, app performance, and reliability.
- To prevent misuse, fraud, and unauthorized access.
Data sharing
- We do not sell or rent your personal data.
- Information may be shared only as needed with selected stores, delivery partners, service providers, and payment providers to fulfill services, process payments, send notifications, maintain app operations, or comply with legal obligations.
Data security
- We use HTTPS and other reasonable technical and organizational measures to protect your information.
User data deletion
- Users may request account or data deletion by contacting us at support@easylaundry.in.
Partner and Delivery Apps
The EasyLaundry Partner and EasyLaundry Delivery applications are used by authorized laundry stores
and delivery personnel to manage orders, pickups, deliveries, and related service operations.
- Account information: Store owners and delivery personnel may provide login details such as phone number, name, or email address.
- Store or service information: Store details and service-related information required to operate laundry services.
- Order management data: Information related to order status, pickup schedules, service updates, and delivery confirmation.
- Device information: Basic device and technical information used for notifications, security, reliability, and troubleshooting.
This information is used strictly to operate the EasyLaundry platform, coordinate laundry services,
manage orders, and ensure reliable platform operations.
Contact us
- Email: support@easylaundry.in
- WhatsApp/Phone: +91 8452841301
- City: Mumbai