Q: How do I prepare my laundry for pickup?
A: Please separate your laundry into whites, colors, and delicates if you have specific washing instructions. Place items in separate bags labeled clearly. If you are using our standard wash & fold service, simply put all items into one bag.
Q: What is your typical turnaround time?
A: For most wash & fold orders, our standard turnaround is 24-48 hours. Dry cleaning and specialized items may take longer. You will be notified of the estimated delivery time upon order confirmation.
Q: Do you offer same-day service?
A: Same-day service is available in select areas for an additional fee. Please check our app or contact support for availability in your location.
Q: What detergents do you use?
A: We use high-quality, eco-friendly, and hypoallergenic detergents suitable for most fabric types. If you have specific sensitivities or prefer a particular detergent, please indicate this in your order notes.
Q: How do you prevent clothes from shrinking or getting damaged?
A: Our professional team follows care label instructions meticulously. We use appropriate water temperatures, gentle cycles, and suitable drying methods to minimize the risk of damage or shrinkage. For delicate items, we recommend our specialized dry cleaning service.
Q: Can I get my clothes ironed or folded a specific way?
A: Yes, we offer both professional ironing and specific folding preferences (e.g., hanging, flat fold). You can select these options when placing your order through the app.
Q: How do I schedule a pickup?
A: You can easily schedule a pickup through our mobile app or website. Simply select your desired service, pickup date, and time slot. Our driver will arrive within the selected window.
Q: How is pricing determined?
A: Pricing for wash & fold is typically per pound. Dry cleaning and specialized items are priced per item. Please refer to the "Pricing" section on our website or app for detailed rates.
Q: What if I need to reschedule or cancel an order?
A: You can reschedule or cancel an order directly through the app up to 2 hours before your scheduled pickup time. For cancellations outside this window, please contact our customer support.
Q: How can I contact customer support?
A: You can reach our customer support team via the "Contact Us" section in our app, by email at support@easylaundry.in, or by calling us at 8369798213 during business hours.
Q: Is my personal information safe?
A: Absolutely. We prioritize your privacy and security. All your personal and payment information is encrypted and handled in accordance with our strict privacy policy.